Compliments and Complaints Data
Please find below the latest data for compliments and complaints received by VT Four S. If you have any queries regarding this information please feel free to email: customercare@vtplc.com or phone the customer care helpline on: 0800 073 4444 ext 834567VT Four S compliments and complaints 04 - 08
| Indicator | 2004-05 | 2005-06 | 2006-07 | 2007-08 | Change on last year |
|
Number of Customer Complaints |
37 | 46 | 188 | 39 | -79.0% |
|
Number of Customer Compliments |
60 | 88 | 314 | 245 | -22.0% |
|
Ratio of Compliments to Complaints |
1.6:1 | 1.9:1 | 1.6:1 | 6.3:1 | +294% |
NB: The complaints for 2006-07 includes 45 for a specific problem with the Easynet service.
Customer Care Key Performance Indicators Year End 2008
Customer Complaints Closure Time (7 day target) 08/09
We will acknowledge all complaints within 2 working days and aim to resolve the issues witin 5 working days of the initial response (ie 7 working day turnaround).
In the year 2007/2008 (to date) we responded to 65% of complaints in under 7 working days, 9% of complaints in 7 days and 26% of complaints in over 7 days.
