Putting the customer first
At VT Four S we value comments and suggestions from both our customers and staff. Below are just some of the examples where we have listened and acted upon your feedback. If you have any further comments or suggestions on how we can improve our service please contract Yvonne Bray, Quality Manager on 0800 073 4444 ext 834567 or email yvonne.bray@vtplc.com
Improved Efficiency
"Please can we have different coloured paper to help us keep track of our school accounts"
For every course booking form we receive and process a confirmation letter, receipt of payment and a map are sent to the admin officer at the school. The admin officer then retains and files the receipt of payment letter to keep track of the school's accounts, whilst ensuring that the delegate receives the confirmation letter and venue map. Historically, all these letters were printed off on white paper. However, after attending a series of termly admin officer meetings, we had many requests to change the colour of the receipt of payment letter. This was suggested to make it easier for the admin officers to better distinguish the receipt of payment letter from amongst the other correspondence they receive. Subsequently, we responded to their request by changing the colour to grey.
Improved Flexibility and Content
“Can you be more flexible with the ICT SLA”
Following feedback from our customers we decided that an overhaul of our ICT package was required to continue to meet the customer needs. Following extensive consultation with our customers we have produced a new SLA package that is both innovative and highly competitive, putting VT Four S at the forefront of ICT service delivery.
Improved Corporate and Social Responsibility
“ I feel VT Four S needs to impact on the local community more”
Listening to our customers and staff we have developed a Corporate and Social Responsibility and Environmental policy which have been devised with specific relation to our business and the community within which we operate.
Activities that have been introduced as a direct result of customer and staff feedback include:
• Staff Charity Club which contributes to a wide variety of local charities
• Corporate Sponsorship of Surrey Education Business Partnership and Leatherhead Wildlife Trust
• Environmental Policy Development Group ensuring VT Four S is minimising its impact on the local environment
• We are introducing an electronic Christmas card in line with our environmental policy and following feedback from customers
