What can you expect?
As a company we are proud of our achievements and always strive to achieve 100% effectiveness in all we do.
Our Quantative Customer Care Standards
• We will greet you within 5 minutes of your arrival at reception
• We will aim to answer all phone calls within 15 seconds
• We will respond to all voicemail messages within 24 hours
• We will respond to all written correspondence within 15 days
• We will survey for customer service feedback at least bi-annually
How we monitor our Standards
• Reception staff will monitor reception waiting times and feedback will be passed to the Quality Manager
• Phone statistics are produced from our phone recording system monthly
• Customer Satisfaction survey will monitor correspondence times
Are we meeting the standards?
We value your feedback. If you have any comments on VT Four S services please contact Yvonne Bray, Quality Manager at customercare@vtplc.com or telephone 0800 073 4444 x.834567.
