What can you expect?

As a company we are proud of our achievements and always strive to achieve 100% effectiveness in all we do. 

Our Quantative Customer Care Standards
•    We will greet you within 5 minutes of your arrival at reception
•    We will aim to answer all phone calls within 15 seconds or 5 rings
•    We will respond to all voicemail messages within 24 hours
•    We will survey for customer service feedback at least bi-annually

How we monitor our Standards
•    Reception staff will monitor reception waiting times and feedback will be passed to the Quality Manager
•    Phone statistics are produced from our phone recording system monthly
•    Customer Satisfaction survey will monitor correspondence times

Are we meeting the standards?
We value your feedback.  If you have any comments on VT Four S services please contact Yvonne Bray, Quality Manager at customercare@vtplc.com or telephone 0800 073 4444 x.834567.